Frequently Asked Questions

Question 1

Where can I find your bagels?

Accepted Answer

Our bagels are sold at our NoPa shop (1263 Fell Street, San Francisco, CA 94117, every day 7:30am–1:45pm) and FiDi shop (315 California Street, San Francisco, CA 94104, Monday–Friday 7:30am–2:00pm). We also deliver within SF and offer catering deliveries for $200+ orders.

Question 2

I'm having an issue with my order. How do I contact you?

Accepted Answer

For DoorDash or UberEats issues, contact their support directly. For Schlok's app or website orders, use the 'Chat with Support' feature. For catering or walk-up orders, contact us via email at hi@schloks.com.

Question 3

Why do your menu prices seem expensive?

Accepted Answer

San Francisco businesses are mandated to provide health benefits, pay a higher minimum wage, and provide additional sick and family leave pay. Our ingredient costs have also risen significantly. We do everything we can to keep prices as low as possible.

Question 4

So how do I pay the cheapest prices for Schlok's?

Accepted Answer

From cheapest to most expensive: 1. Order in person. 2. Order directly on our app or website (schloks.com) — there's a 5% service fee but you earn 10% loyalty reward points. 3. Order on 3rd party apps like DoorDash or UberEats — prices are ~10% higher.

Question 5

Why do you charge a slicing fee?

Accepted Answer

Slicing takes our team a lot of time, especially in large quantities. We charge for slicing to keep the base price of our bagels as low as possible for those who don't want slicing or toasting.

Question 6

Is there parking?

Accepted Answer

Our NoPa location is part of Falletti Plaza, which has free parking in the Falletti Plaza garage for customers while you pick up your bagels.

Question 7

Why is it so hard to order your bagels? I hear that you are always sold out.

Accepted Answer

It's not so hard anymore! We rarely sell out, and our line moves quickly. You can pre-order for next-day pick-up starting at 2pm each day, or same-day pick-up starting at 7:15am. Check our online ordering menu to see if we're sold out of any flavors.

Question 8

Can I come at a different time than my pick-up time?

Accepted Answer

We ask that guests arrive at their scheduled pick-up time. If you need to change your pick-up time, please email us in advance. We cannot guarantee accommodation for early arrivals without warning.

Question 9

I ordered bagels in the morning for pick-up but won't be able to make it before you close. Can I cancel my order or get a credit?

Accepted Answer

Unfortunately, no. We cannot refund canceled or forgotten pre-orders. All pre-orders need to be picked up by 1:45pm or they will be donated and cannot be refunded.

Question 10

Do you do catering or large group orders?

Accepted Answer

Yes! We offer the best bagel catering in San Francisco. Visit catering.schloks.com for menu and ordering. Catering orders require 48 hours' notice.

Question 11

Why are your bagels considered to be the best in San Francisco?

Accepted Answer

Our bagels are chewier, softer and have a slightly thicker crust. We use a state-of-the-art water filtration system, boil and bake on burlap-lined wooden boards in a stone-lined revolving tray oven, and use 100% organic barley malt syrup with no added sugar.

Question 12

Why are your bagels seeded on the bottoms and not the tops?

Accepted Answer

Inspired by Ess-a-Bagel in NYC, we seed the bottoms of our bagels to highlight the contrast between the crunchier/caramelized bottoms versus the soft and chewy bagel tops.

Question 13

How much schmear should I get?

Accepted Answer

As a general rule of thumb, we recommend one half pint per 3–4 bagels. Our schmears will keep for a week in the fridge.

Question 14

Should I toast my bagels?

Accepted Answer

Bagels are best enjoyed fresh, the same day they are baked. Toasting is recommended for day-old bagels. Schlok's are always baked and sold fresh.

Question 15

How should I store my bagels if I can't eat them fresh?

Accepted Answer

Store bagels in an air-tight container or ZipLock bag. For longer storage, wrap them individually and freeze. To revive a frozen bagel, place a slightly damp paper towel over it and microwave in 10-second increments, then slice and toast.

Question 16

How long will the schmears last in the fridge?

Accepted Answer

Our schmears should be good in your fridge for at least a week, as long as they are kept refrigerated when not being schmeared.

Question 17

Doesn't schlok mean "shoddy, of inferior quality" in Yiddish?

Accepted Answer

Zack Schwab + James Lok = Schlok's. The irony of the Yiddish translation was not lost on us — in fact, it was too good to pass up.

Question 18

Are your bagels kosher?

Accepted Answer

We are not certified Kosher at this time.

Question 19

Are your bagels vegan?

Accepted Answer

Yes!

Question 20

Do you offer any gluten-free bagels or dairy-free schmear options?

Accepted Answer

We offer plain gluten-free bagels and vegan schmear.

Question 21

Any allergies I should be aware of?

Accepted Answer

All Schlok's products may have come into contact with seeds and alliums. There are walnuts and pistachios in our facility.

Question 22

Is your cream cheese pasteurized?

Accepted Answer

Yes!

Where can I find your bagels?+

I'm having an issue with my order. How do I contact you?+

Why do your menu prices seem expensive?+

So how do I pay the cheapest prices for Schlok's?+

Why do you charge a slicing fee?+

Is there parking?+

Why is it so hard to order your bagels? I hear that you are always sold out.+

Can I come at a different time than my pick-up time?+

I ordered bagels in the morning for pick-up but won't be able to make it before you close. Can I cancel my order or get a credit?+

Do you do catering or large group orders?+

Why are your bagels considered to be the best in San Francisco?+

Why are your bagels seeded on the bottoms and not the tops?+

But why are these different than I remember growing up in NYC? These aren't NYC-style bagels!+

How much schmear should I get?+

Should I toast my bagels?+

How should I store my bagels if I can't eat them fresh?+

How long will the schmears last in the fridge?+

Doesn't schlok mean "shoddy, of inferior quality" in Yiddish?+

Are your bagels kosher?+

Are your bagels vegan?+

Do you offer any gluten-free bagels or dairy-free schmear options?+

Any allergies I should be aware of?+

Is your cream cheese pasteurized?+